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Frequently asked questions

Everything about fees, privacy, refunds and self-verification on VeilSwap — in one page.

Fees & rates

How much does VeilSwap charge?
Nothing is added at checkout — the quote is what arrives. Every order is priced by comparing several liquidity routes at the same moment and taking whichever pays you the most, so provider and network costs are already inside the rate. Two services can quote the identical trade several percent apart; this is how we make sure you get the top of that range instead of a random middle.
Is the rate locked at order creation?
Yes — the rate is fixed the moment the order is created, and the order page shows the exact deadline as a countdown. Two deadlines are involved and they are not the same one: the quote is held for the executing provider's validity window - about 10 minutes on the corridors we route to, 599 to 600 seconds measured across live ChangeNow orders - while the deposit address stays open for 30 minutes. If your deposit arrives after the quote has expired, that order can no longer settle at the quoted amount - it closes and you start a new one at the live rate. So send from a wallet that is already unlocked.
Are there hidden fees or deductions?
No. Network miner fees are already inside the quoted all-in rate. We do not take a cut beyond the disclosed platform fee, and we don't mark up mid-transfer.

Refunds & stuck payments

What happens if I don't send the deposit?
Nothing bad. Each order gets a unique deposit address valid for 30 minutes. If the window expires with no payment, the order auto-expires — no funds are ever held, nothing to refund.
What if my transaction is stuck or fails?
Funds go back to the refund address you set when creating the order - same asset, same network, minus that return transfer's network fee. Where the provider supports automatic return it happens without a ticket; where it does not, or the deposit needs manual matching, [email protected] opens the case with your order id and the deposit hash. The order page shows the refund hash once it is broadcast. One limit, stated up front: an amount far below the announced deposit cannot be processed, and cannot be refunded either.

Privacy & KYC

Do you require KYC or an account?
No account, no email and no identity documents for a standard swap - that has not changed, and we keep no identity records of our own. One qualification worth stating plainly rather than hiding in a footer: every order is executed by a third-party liquidity provider that screens incoming deposits for on-chain risk. If their screening flags a deposit - sanctions-listed or hack-linked funds, for example - that provider can hold the order or ask for source-of-funds before paying out, and that decision sits with them, not with us. Standard-sized swaps from ordinary wallets are not affected.
Do you support Monero and Zcash?
Yes — native XMR and ZEC support, both directions, no KYC gate. We aggregate providers who handle privacy coins as first-class assets, and our routes treat shielded-transparent distinctions explicitly.
Do you keep logs or store my data?
We keep the minimum needed for order processing and refund routing (order id, addresses, hashes). No identity data, no analytics profiles, and the Tor mirror gives you an additional anonymity layer.
Is there a Tor mirror?
Yes: 4jyoxqdyx7dh3xfjctihpld7fgliowhimajfszcgypxash5rjqhas3yd.onion — full site experience over Tor, no cookies, no tracking.

Verification & transparency

How do I verify my own swap?
Every order page shows both the pay-in and pay-out transaction hashes you can paste into any block explorer. No trust required — see the money move.
Where does your rate come from?
We query ChangeNOW, FixedFloat, and other providers in real time and route each order to the best net payout at that second. The route is chosen per order — you always see the final amount before you commit.

Comparisons

Item-by-item pages for the services users most often weigh us against — the other side's advantages are listed honestly, with the facts and sources dated.

FAQ — VeilSwap